Hardin County E-911, or Hardin County Control, is a centralized dispatch center that consolidates communication for Hardin County Sheriff’s Office, Westpoint Police Department, Hardin County EMS, Hardin County Coroner, Hardin County Animal Control and the following fire departments: Elizabethtown, Radcliff, Vine Grove, Central Hardin, Rineyville, KY86, West 84, Stephensburg, White Mills, Upton, Sonora, Glendale, Valley Creek and West Point.
150 North Provident Way, Suite B104
Elizabethtown, KY 42701
Chief Emergency Services Officer
When should 911 be called?
- 911 is only to be used in emergency situations, which is any situation that requires immediate assistance from the police, fire department or an ambulance. If you are ever in doubt, call 911. Examples of when to call 911 include:
- Medical emergencies
- Heart attack or stroke
- House fire
- Domestic violence
- Burglary or theft in progress
- Car accident with injuries
- Suspicious activities
Who answers when 911 is called?
- The very first emergency personnel you speak with is one of our telecommunicators at Hardin County Control. They obtain all pertinent information from the caller and dispatch the appropriate agency. Telecommunicators are responsible for obtaining, documenting, disseminating and tracking activities and information for sheriff’s deputies and police, fire and EMS departments. Telecommunicators shall also offer pre-arrival instructions such as Telephone CPR and controlled bleeding techniques until help arrives.
How do I avoid accidental dials to 911?
- 911 call centers receive thousands of accidental calls to 911, which could cause a delay in service for real emergencies.
- Lock your cell phone so it doesn’t accidentally dial 911.
- Take the battery out before allowing children to play with an old cell phone as even without service they still can dial 911.
- Do not hang up if you accidentally dial 911. Stay on the line and tell the telecommunicator there isn’t an emergency.
How do I sign up for Rave?
- Click Here to sign up for Rave: https://www.smart911.com/smart911/login.action
Where can I find more information on PulsePoint?
- PulsePoint is an app that is integrated in the county’s 911 system and alerts CPR-trained bystanders in the immediate vicinity of a cardiac emergency, so they can get to the scene and start CPR in the critical minutes before EMS teams arrive. Click here for more information, and to sign up.
- Records requests can be made by email, mail or submitted through this site. Email your request to firstname.lastname@example.org. Mail the request to Hardin County 911, 150 N Provident Way, Suite B104, Elizabethtown, KY, 42701. Click Here to submit your records request.
911 Ordinance fee forms
- 9-1-1 Ordinance
- 9-1-1 Service Fee frequently asked questions
- 911 Service Fee Appeal Refund Application
- $21 credit Application