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Hardin County Government

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You are here: Home / Your Government / Departments / E911 Dispatch Center

E911 Dispatch Center

Hardin County E-911, or Hardin County Control, is a centralized dispatch center that consolidates communication for Hardin County Sheriff’s Office, West Point Police Department, Hardin County EMS, Hardin County Coroner, Hardin County Animal Control and the following fire departments:

Elizabethtown, Radcliff, Vine Grove, Central Hardin, Rineyville, KY86, West 84, Stephensburg, White Mills, Upton, Sonora, Glendale, Valley Creek, and West Point


TRENDING

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Upton Public Notice
March 8, 2022
Sonora Public Notice
March 8, 2022
Snow Removal
December 11, 2019

Our Hardin County Road Department clears the snow and ice from county-maintained roads. We currently…

9-1-1 Ordinance fee forms & FAQ
October 10, 2018

9-1-1 Ordinance 9-1-1 Service Fee frequently asked questions 9-1-1 Service Fee Appeal Refund Application $21…

Telecommunicator
November 22, 2017

Job Opening – Hardin County 911 The E-911 Telecommunicator performs responsible telecommunications work in the…


TOP SERVICES

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211 Get Connected. Get Answers

Learn more about the free, confidential referral and information helpline for essential health and human services.

Smart911

Add key information about members of your household that would help anyone you care for in the event of an emergency,

911 Service Fee Appeal Application

Refunds are available only for unoccupied units

PulsePoint

Sign up a CPR-trained individual with PulsePoint to receive alerts when a cardiac arrest event is happening nearby.

9-1-1 for Kids

Prepare your family plan for disaster and emergency with basic fundamentals of response training.

911 Ordinance No. 312. Series 2018

Ordinance related to the Establishment and funding of enhanced 911


FAQs


When should 911 be called?

9-1-1 is only to be used in emergency situations; which is any situation that requires immediate assistance from the police, fire department, or an ambulance. If you are ever in doubt, call 911. Examples of when to call 911 include:

– Medical emergencies
– Heart attack or stroke
– House fire
– Domestic violence
– Burglary or theft in progress
– Car accident with injuries
– Suspicious activities

Who answers when 911 is called?

The very first emergency personnel you speak with is one of our telecommunicators at Hardin County Dispatch. They obtain all pertinent information from the caller, and dispatch the appropriate agency. Our telecommunicators are responsible for obtaining, documenting, disseminating, and tracking activities and information for many agencies, including sheriff’s deputies, police officers, firefighters and EMS crews. Telecommunicators shall also offer pre-arrival instructions such as telephone CPR and controlled bleeding techniques until help arrives.

What happens if I accidentally dial 911?

911 call centers receive thousands of accidental calls to 911, which could cause a delay in service for real emergencies. Please help us avoid calls by doing the following:

Lock your cell phone so it doesn’t accidentally dial 911.

Take the battery out before allowing children to play with old cell phones; they still can dial 911.

Do not hang up if you accidentally dial 911. Stay on the line and notify the telecommunicator of the mistake.

What is PulsePoint?

PulsePoint is an app that is integrated in the county’s 911 system. It can alert CPR-trained bystanders in the immediate vicinity of a cardiac emergency, who can start CPR at the scene in the critical minutes before EMS teams arrive.

Click here for more information, and to sign up.

Can I obtain a record of 911 calls?

Please review the county’s policy before submitting an open records request. Requests can be made:

By email:
copyrequest.hc911@hcky.org 
By mail:
Hardin County 911
150 N Provident Way, Suite B104
Elizabethtown, KY, 42701 
Online:
Visiting our online portal here

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Mike Leo

Director

150 N Provident Way, Suite B104
Elizabethtown, KY 42701 (270) 737-5669
M - F 8am - 5pm

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HARDIN COUNTY GOVERNMENT
150 North Provident Way
Elizabethtown, KY 42701
(270) 765-2350
info@hcky.org

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Copyright © 2023 · Hardin County Government · Magistrates

  • Your Government
    ▼
    • Offices
      ▼
      • Judge/Executive
      • County Attorney
      • County Clerk
      • County Coroner
      • Detention Center
      • Planning and Development
      • Property Valuation Administrator
      • Public Library
      • Sheriff’s Office
    • Departments
      ▼
      • Animal Care and Control
      • Buildings and Grounds
      • Code Enforcement
      • Community Engagement
      • E911 Dispatch Center
      • Emergency Management
      • Emergency Medical Services (EMS)
      • Engineering
      • Finance Department
      • Geographic Information Systems (GIS)
      • Human Resources
      • Information Technology
      • Recycling
      • Road Department
      • Solid Waste and Landfill
    • Boards & Commissions
    • Code of Ethics
      ▼
      • Code of Ethics Ordinance
      • Code of Ethics Amendment 1996
      • Code of Ethics Amendment 1999
    • Elected Officials
  • Transparency
    ▼
    • Bids & Request for Proposal
    • Budget
    • County Government Committees
    • Elections
    • Fiscal Court Agendas
    • Fiscal Court Minutes
    • News & Events
    • Open Records Policy Update
    • Ordinances
    • Property Tax Payment Information
    • Public Notices
    • Resolutions
    • Report a Problem / TextMyGov
    • View Previous Fiscal Court Meetings
  • Industrial Tax Forms
  • Employment
  • Contacts