E911 Dispatch Center

Hardin County E-911, or Hardin County Control, is a centralized dispatch center that consolidates communication for Hardin County Sheriff’s Office, West Point Police Department, Hardin County EMS, Hardin County Coroner, Hardin County Animal Control and the following fire departments:

Elizabethtown, Radcliff, Vine Grove, Central Hardin, Rineyville, KY86, West 84, Stephensburg, White Mills, Upton, Sonora, Glendale, Valley Creek, and West Point

TOP SERVICES

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211 Get Connected. Get Answers

Learn more about the free, confidential referral and information helpline for essential health and human services.

Smart911

Add key information about members of your household that would help anyone you care for in the event of an emergency,

911 Service Fee Appeal Application

Refunds are available only for unoccupied units

Delinquent 911 Fee Information

In 2018 Hardin County adopted a 911 fee for all occupied property units in the county as a method to pay for 911 service.

PulsePoint

9-1-1 for Kids

Prepare your family plan for disaster and emergency with basic fundamentals of response training.

911 Ordinance No. 312. Series 2018

Ordinance related to the Establishment and funding of enhanced 911

FAQs

When should 911 be called?

9-1-1 is only to be used in emergency situations; which is any situation that requires immediate assistance from the police, fire department, or an ambulance. If you are ever in doubt, call 911. Examples of when to call 911 include:

– Medical emergencies
– Heart attack or stroke
– House fire
– Domestic violence
– Burglary or theft in progress
– Car accident with injuries
– Suspicious activities

Who answers when 911 is called?

The very first emergency personnel you speak with is one of our telecommunicators at Hardin County Dispatch. They obtain all pertinent information from the caller, and dispatch the appropriate agency. Our telecommunicators are responsible for obtaining, documenting, disseminating, and tracking activities and information for many agencies, including sheriff’s deputies, police officers, firefighters and EMS crews. Telecommunicators shall also offer pre-arrival instructions such as telephone CPR and controlled bleeding techniques until help arrives.

What happens if I accidentally dial 911?

911 call centers receive thousands of accidental calls to 911, which could cause a delay in service for real emergencies. Please help us avoid calls by doing the following:

Lock your cell phone so it doesn’t accidentally dial 911.

Take the battery out before allowing children to play with old cell phones; they still can dial 911.

Do not hang up if you accidentally dial 911. Stay on the line and notify the telecommunicator of the mistake.

What is PulsePoint?

PulsePoint is an app that is integrated in the county’s 911 system. It can alert CPR-trained bystanders in the immediate vicinity of a cardiac emergency, who can start CPR at the scene in the critical minutes before EMS teams arrive.

Click here for more information, and to sign up.

Can I obtain a record of 911 calls?

Please review the county’s policy before submitting an open records request. Requests can be made:

By email:
copyrequest.hc911@hcky.org
By mail:
Hardin County 911
150 N Provident Way, Suite B104
Elizabethtown, KY, 42701
Online:
Visiting our online portal here

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E911 Dispatch Center

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